Contact
We read every email.
FiskalScan is built and operated by one person — replies come from a real human, not a ticketing queue. Pick a topic below or just write to us directly.
Email us at
Typical first-response time: under two working days. We're based in Albania (CET / CEST).
App support
Something not working? A receipt that won't scan? Tell us what happened and we'll help.
Get helpPrivacy & data
Access, deletion, portability, or any other GDPR-related request. We reply within 30 days, usually faster.
Privacy requestPress & partnerships
Writing about us, integrating with us, or wanting to talk about anything else.
Get in touchCommon questions
The app won't scan my receipt — what should I do?
First make sure the QR is the official one issued by the merchant under the Albanian fiskalizimi system (it should encode a URL on tatime.gov.al). If it is and the scan still fails, email us with a clear photo of the QR and the error message and we'll investigate.
How do I delete my account?
Open the app, go to Profile → Delete account. There's a 30-day grace period during which you can recover. Full instructions, including how to delete by email if you no longer have the app, are at /account/delete.
Is FiskalScan affiliated with the tax authority?
No. FiskalScan is an independent app. We use the public verification endpoint at tatime.gov.al to confirm receipts, but we are not endorsed by, partnered with, or otherwise affiliated with the General Directorate of Taxation of the Republic of Albania.
Will FiskalScan ever cost money?
The current personal-use experience is free and will remain free. If we ever introduce paid features (for example, business or accountant tools), we'll communicate clearly in advance and existing personal use will not be affected.
Can I contact you in Albanian?
Po, sigurisht. Na shkruani në shqip ose në anglisht — të dyja punojnë.